Return Policy
Customer is responsible for inspecting and accepting any portion of an order that is damaged, defective, or otherwise fails to conform to the goods specified in the Customers order, subject to these requirements:
Customer must send all returns accompanied by a Lexon, Inc. issued Return Authorization Form. All returned products must be in the original manufacturers' shipping cartons, complete with all packing and associated materials.
Lexon will not accept any returns from Customer for product that is designated as "Non-Returnable Item."
Customer must fill out Return Authorization Form and return the merchandise to Lexon, Inc. within the following days & time frames:
15 days from date of invoice for returns due to customer error (such as ordering the wrong item); merchandise must be in resell-able condition.
15 days from date of invoice for any defective merchandise.
5 days from date of invoice for all visible damage and shipping errors.
Lexon, Inc. will assess a 15% restocking charge for any products returned more than 15 days from the date of invoice.
During issuance of a Return Authorization form all returns quantities will be verified against all purchase history from Lexon, Inc. Customer will be notified if product does not meet return eligibility requirements. Any requests for proof of delivery must be made within 30 days after the invoice is received; after 30 days no proof of delivery will be supplied.
Customer must send all returns accompanied by a Lexon, Inc. issued Return Authorization Form. All returned products must be in the original manufacturers' shipping cartons, complete with all packing and associated materials.
Lexon will not accept any returns from Customer for product that is designated as "Non-Returnable Item."
Customer must fill out Return Authorization Form and return the merchandise to Lexon, Inc. within the following days & time frames:
15 days from date of invoice for returns due to customer error (such as ordering the wrong item); merchandise must be in resell-able condition.
15 days from date of invoice for any defective merchandise.
5 days from date of invoice for all visible damage and shipping errors.
Lexon, Inc. will assess a 15% restocking charge for any products returned more than 15 days from the date of invoice.
During issuance of a Return Authorization form all returns quantities will be verified against all purchase history from Lexon, Inc. Customer will be notified if product does not meet return eligibility requirements. Any requests for proof of delivery must be made within 30 days after the invoice is received; after 30 days no proof of delivery will be supplied.
